The following policies were set in place in order to provide our customers with the highest quality dry cleaning possible, at the lowest possible cost. We ask that you read and accept our policies before leaving any garments with us.
Dry Cleaning Prices
Our pre-payment policy is designed to eliminate any extra costs to you. We will gladly accept cash or your in-state personal check, with a valid NC driver’s license made out to Clean & Press for Le$$. Our state of the art, environmentally friendly equipment and processes allows us to charge one low price to dry clean and press most garments.
Before you drop any garments, please check that all buttons, zippers, hooks, buckles, snaps, etc. are securely attached. When picking up your garments, please count and check them before leaving the store. Once you leave the store, we cannot be responsible for missing, damaged or dirty garments.
All returned checks are subject to a $25.00 fee.
Spots & Stains
We will work very hard to completely remove spots and stains. But, due to the nature and size of some spots and stains, some may not be completely removed. Based on our experience with the latest dry cleaning technologies, we reserve the right to refuse to dry clean or launder any garment that does not meet our standards and/or is over-stained.
Left Over Garments
Garments left at the store for 30 days or more will be donated to a local charity.
We will do our best to treat your garments gently, but due to manufacturing standards here and in different countries, we can’t be responsible for worn out or defective garments, damage to buttons, zippers, hooks, buckles, snaps, etc. A signed release is needed for garments with beads, sequins, vinyl or polyurethane and leather trim, or without labels.
In the unlikely event we accidentally damage or lose one of your garments during our regular cleaning process, we’ll make it up to you. Rather than compensating you with the industry standard of a maximum 10 times the cleaning cost, we’ll do even better. We will compensate you with up to 15 times the cleaning cost. That’s how strongly we believe in our quality processes!